Thank you for shopping with Machinemartstore. If you’re not entirely satisfied with your purchase, we’re here to help. Below is our comprehensive return, exchange, and cancellation policy, in line with Google Merchant Center guidelines.
📦 Returns
You have 14 days from the date of delivery to notify us if you wish to return a product. To initiate a return, please contact us via:
Phone: +44 7577 088119
Please make sure to provide your order number and a brief explanation of the reason for return. For damaged or incorrect products, include a photo clearly showing the issue.
🔄 Exchange Policy
If you’ve ordered the wrong product and want to exchange it for another item available on our website:
Contact us within 14 days of delivery.
The item must be unused and in its original packaging.
You must return the original item to:
📍 Return Address:
52 Russell Rd, Birmingham B28 8SF, UK
Once we receive the product:
If the new item costs more, you will be asked to pay the difference.
If it costs less, we’ll refund the difference to your original payment method.
Delivery charge of £7.99 will apply for the replacement item.
💡 Change of Mind
Changed your mind? No problem.
Contact us within 14 days of delivery.
Return the product unused and in its original condition to the return address above.
You will receive a full refund, excluding the original delivery charge (£7.99).
Return shipping is the customer’s responsibility.
🚚 Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered:
Email us a photo of the issue.
We will arrange a free courier collection.
Once received, we will either:
Send a replacement at no extra charge, or
Issue a full refund including original delivery charges.
❌ Order Cancellation
To cancel an order, call us immediately at +44 7577 088119.
If the order has not been dispatched, we will cancel and refund the full amount including delivery.
If the item has already been dispatched, we will refund the product price minus the £7.99 delivery charge after you return the item.
📦 Non-Arrival of Product
If your order hasn’t arrived within 4–6 working days, please get in touch with us.
If your item is lost in transit, we will refund the full order amount plus delivery charge to your original payment method.
⏱️ Refund Processing Time
Refunds are typically processed within 7 working days after we receive the returned item.
Depending on your bank, it may take up to 7 additional working days for the funds to appear in your account.
🕒 Customer Support Hours
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
We aim to respond to all queries within 1 business day.
🏢 Company Information
Website: Machinemartstore
Address: 52 Russell Rd, Birmingham B28 8SF, UK
Email: support@machinemartstore.co.uk
Phone: +44 7577 088119