Shipping Policy | Machine Mart Store

Welcome to Machinemartstore!
We are committed to providing reliable and timely shipping services across the United Kingdom.

Shipping Information

Order Cut-off Time: 5:00 PM (GMT), Monday to Friday
Handling Time: 1–2 business days
Transit Time: 3–4 working days
Total Estimated Delivery Time: 4–6 working days

Orders placed after the cut-off time or on weekends/bank holidays will be processed the next working day.

Shipping Costs

We currently offer two courier options at the same rate:

EVRI (4–6 working days) – £7.99
DHL (4–6 working days) – £7.99

Reliable Courier Services

We partner with trusted delivery providers such as EVRI and DHL to ensure your order reaches you safely and on time.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number.
You can use this number to monitor your delivery status via the courier’s website.

Lost or Undelivered Packages

If your order has not arrived within the estimated timeframe or appears to be lost, please contact our customer service team immediately.

We will:

Investigate the issue with the courier, and
If necessary, issue a replacement shipment or a full refund as per our Returns and Refund Policy.

Change of Address

If you need to change the shipping address, contact us at support@machinemartstore.co.uk within 24 hours of placing your order or before the 5:00 PM cut-off time. We will do our best to accommodate the change if the order hasn’t been dispatched yet.

Absence During Delivery

If no one is available to receive the delivery:

The courier will attempt a second delivery, or
Leave the package at a nearby collection point.

You will be notified with details on how to collect your item.

Refused Deliveries

If a delivery is refused by the customer, the return shipping and restocking fees will be the customer’s responsibility. These charges will be deducted from the refund amount.

Customer Service Hours

Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We aim to respond to all customer queries within 1 business day.